


We Can't Wait to See You...
Please read the helpful hints prior to arrival. The topics below are compiled to ensure that each participant has a wonderful experience.


Location & Parking
If you are attending a public session, please visit the website for the location of your event. If you need assistance, call: 713-963-6418. Please arrive approximately 30 minutes before your session to account for parking & entry logistics. You may email info@blackphlox.com for questions or details related to parking. Black Phlox Candle Company is not responsible for vehicles left unattended nor nonadherence to city, state laws related to parking. Please ensure that you are parking in the appropriate areas or regions designated for the building in which you plan to attend your session.

Timing is everything
Black Phlox prides itself on great products including timely service. Each session will begin promptly at the posted times. Please allow additional time for parking and arrival to the location. Black Phlox will not issue refunds for lack of timeliness. If available, Black Phlox may attempt to schedule you for another session if sessions are not full. There is no guarantee that additional sessions are available. Please electronically sign the mandatory waiver before you arrive; if you are unable to do so, paper copies will be provided before the event.

Photography
Participants who do not wish to be photographed must inform your facilitator as soon as possible. All photos are subject to use within our social media platforms with consent. Black Phlox does not sell information nor photographs to other vendors for use.

Visitors & Children
Black Phlox does not allow additional visitors on site during candle making sessions. Minors over the age of ten (10) are allowed to participate, however each must a paid participant AND accompanied by a paid adult. Limit two (2) children for each (1) paid adult per session. This will be strictly adhered to for each experience. Participants may be asked to present photo identification for proof of age. Public sessions are often full so please contact your facilitator before bringing additional guests to ensure we can accommodate them.

Cure Time & Shipping
As expected, candles take time to cure & prep for use. This process takes approximately 1 hour. During this time, we suggest that participants grab a bite to eat in the wonderful downtown area. There are several eateries within a short driving distance. Your facilitators may be able to offer wonderful suggestions on great local places. Outside food or drink is not allowed during Black Phlox events.
You may also choose not to return. Clients may now prepay for shipping as soon as the next business day after your event. Ask your facilitator for details & pricing information.