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Here are a few things you should know.
Click on the sections below to learn more about how we make your life smell better!
Frequently Asked Questions
General
Attending or Hosting An Event with Black Phlox
Cancellations and Refunds
Rescheduling
Reordering My Scent
Candles and Candle Making
Perfume Making
Shipping
A: Just one person can book. Whether you're planning a solo creative break, a date night in Montrose, or a team event near Midtown, we've got you covered. Every session is staff-guided and runs about 1.5-2 hours. is needed to make a reservation at Black Phlox. Whether you're interested in our perfume, cologne, or candle-making workshops, you can easily book your spot alone. Our workshops are designed to ensure that every participant, regardless of group size, has an amazing experience exploring the art of fragrance creation.
All of our fragrances have an IFRA rating from the original manufacturer. Please see ifrafragrance.org for more detailed information. Feel free to reach out to our customer service department for specific information regarding one of our ingredients or scents.
https://ifrafragrance.org/(http://www.ifrafragrance.org)
A: At Black Phlox, we prioritize the safety of both our staff and customers. For this reason, we encourage non-cash transactions for purchases. You can conveniently pay using credit or debit cards, and we also accept digital payments through platforms like Zelle, CashApp, and Venmo. While we try not to accept cash for purchases, we do welcome cash tips for our staff. If you prefer to tip via digital methods, you can also use Zelle, CashApp, or Venmo. Your cooperation helps us maintain a secure and efficient environment for everyone. Thank you for understanding and supporting our safety measures.
We get it—life happens! At Black Phlox, we offer a 10-15 minute grace period for late arrivals to our workshops. But if you're more than 30 minutes late, you might not be able to join in, as we want to keep the experience smooth for everyone. Heads up: missed workshops due to tardiness can't be rescheduled or refunded. Plan ahead so you can dive into the fun without a hitch!
Your safety is our priority! At Black Phlox, we follow all local, state, and federal COVID-19 guidelines. This includes frequent sanitization, social distancing when needed, and mask requirements based on current regulations. We also train our team on best practices to keep everyone safe. Thanks for helping us create a secure and enjoyable environment!
Walk-ins are welcome at Black Phlox, but to guarantee your spot, we highly recommend booking ahead. Our workshops are super popular and fill up fast! Check out the "Book a Workshop" section on our website for the latest schedule. Pro tip: Reserve early to snag your preferred time and enjoy a seamless experience!
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